Your privacy matters to us. This Policy explains exactly what personal data epicwin8 collects, how it is used, who it is shared with, and how you can exercise your rights over it.
This Privacy Policy ("Policy") is issued by epicwin8 ("epicwin8", "we", "us", "our") and applies to all personal data collected from users ("Player", "User", "you") of the epicwin8 website at https://epicwin8.co, its mobile applications, and all related services (collectively, the "Platform").
epicwin8 is committed to handling personal data responsibly and in compliance with applicable data protection legislation, including Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection standards. This Policy explains how we collect, use, disclose, retain, and protect your personal data, and describes the rights available to you in relation to that data.
By registering an account on epicwin8 or using the Platform, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact us to close your account. This Policy is to be read together with our Terms & Conditions.
epicwin8 collects personal data in various ways depending on how you interact with the Platform. The categories of data we collect include:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number | Account registration and KYC verification |
| Contact Data | Email address, phone number, residential address | Account registration and profile updates |
| Financial Data | Payment method details, transaction history, deposit and withdrawal records, wallet balance | Deposits, withdrawals, and financial verification |
| Usage Data | Login timestamps, game history, bet records, session duration, pages visited, features accessed | Platform activity — collected automatically |
| Device & Technical Data | IP address, browser type, operating system, device identifiers, geolocation (country/region) | Collected automatically on Platform access |
| Communications Data | Live chat transcripts, email correspondence, support tickets, survey responses | Customer support interactions |
| Responsible Gaming Data | Deposit limits set, session timers, self-exclusion status, reality check preferences | When you configure responsible gaming tools |
Where permitted and relevant, we may also collect data from third parties such as identity verification service providers, payment processors, fraud prevention agencies, and publicly available sources, to supplement the data you provide directly to us.
epicwin8 uses your personal data for the following purposes:
epicwin8 does not use your personal data to make automated decisions that produce significant legal or similarly serious effects, except where required for AML/CTF compliance or fraud prevention, in which case a human review process is available upon request.
Under applicable data protection law, epicwin8 processes your personal data on one or more of the following legal bases:
epicwin8 uses cookies and similar tracking technologies (including pixels, local storage, and session identifiers) to operate the Platform, personalise your experience, and analyse usage. The categories of cookies we use are:
You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies may prevent access to parts of the Platform. A cookie consent notice is displayed on your first visit to epicwin8 and your preferences are stored for future visits.
epicwin8 does not sell your personal data. We share your data only in the following circumstances and with the following categories of recipients:
In the event of a merger, acquisition, or sale of assets involving epicwin8, player data may be transferred to the acquiring entity subject to equivalent privacy protections. Affected players will be notified in advance.
As a platform serving Malaysian players through internationally hosted infrastructure, epicwin8 may transfer personal data to countries outside Malaysia. Where such transfers occur, epicwin8 ensures that appropriate safeguards are in place, including contractual clauses that impose data protection obligations on the receiving party equivalent to those applicable in Malaysia.
By using the epicwin8 Platform, you consent to the transfer of your personal data to countries outside Malaysia for the purposes described in this Policy, subject to such safeguards.
epicwin8 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the duration of your account and for legally prescribed minimum retention periods thereafter. Key retention periods are:
When personal data is no longer required, epicwin8 securely deletes or anonymises it in a manner that prevents recovery or reconstruction.
Subject to applicable law and certain exceptions (including AML/CTF obligations that may restrict disclosure), you have the following rights in relation to your personal data held by epicwin8:
To exercise any of these rights, please contact epicwin8 support via live chat or at the email address listed in Section 14. We will respond to all valid requests within 30 days. In complex cases, this period may be extended by a further 60 days with notice to you.
epicwin8 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:
In the event of a personal data breach that poses a risk to your rights and freedoms, epicwin8 will notify affected players without undue delay and take all reasonable steps to contain and remediate the breach.
The epicwin8 Platform may contain links to third-party websites or services (for example, payment provider portals or game studio sites). epicwin8 is not responsible for the privacy practices of third-party websites. We recommend that you review the privacy policies of any third-party site you visit. This Policy applies solely to data collected by and within the epicwin8 Platform.
The epicwin8 Platform is strictly for adults aged 21 years and above. epicwin8 does not knowingly collect or process personal data from individuals under 21 years of age. Age verification is mandatory at account registration and may be requested again at any time during the account lifecycle.
If epicwin8 becomes aware that personal data has been collected from a person under 21 years of age, the account will be closed immediately, data deleted to the extent permitted by legal retention obligations, and any deposited funds returned. If you believe a minor has registered an account on epicwin8, please contact us immediately via the details in Section 14.
epicwin8 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or Platform functionality. Where changes are material, we will provide at least 14 days' notice by publishing the updated Policy on the Platform and, where practicable, by email to your registered address. The "Last Updated" date at the top of this Policy will always reflect the most recent revision.
Your continued use of the Platform after the effective date of any updated Policy constitutes acceptance of the revised terms. If you do not agree to the updated Policy, you should close your account and discontinue use of the Platform.
For any questions, concerns, or requests relating to this Privacy Policy or your personal data held by epicwin8, please contact our Data Protection team via live chat (available 24 hours a day, 7 days a week) or by email at:
Please include "Privacy Request" in your subject line and provide sufficient detail to allow us to identify your account and respond to your request. We aim to acknowledge all privacy-related enquiries within 2 business days and to resolve them within 30 days.
If you are not satisfied with our response to a privacy concern, you may have the right to lodge a complaint with the competent data protection authority in your jurisdiction. In Malaysia, the relevant authority is the Department of Personal Data Protection (JPDP) under the Ministry of Communications and Digital.
Six commitments that underpin how epicwin8 handles your personal information.
All data transmitted between your device and epicwin8 is encrypted using 256-bit SSL/TLS. Your account credentials, financial data, and personal information are never exposed in transit — whether you're on Unifi broadband in Bangsar or mobile data in Johor Bahru.
Sensitive fields — identity documents, payment details, and verification records — are encrypted in epicwin8's database systems. Even in the unlikely event of a server compromise, these fields remain unreadable without the encryption keys.
Internal access to player personal data is restricted on a need-to-know basis. Administrative access requires multi-factor authentication, and all access events are logged and audited. epicwin8 staff cannot view your password at any time.
epicwin8 undergoes periodic penetration testing and vulnerability assessments conducted by independent security professionals. Identified vulnerabilities are triaged and remediated according to severity within defined SLA timeframes.
epicwin8's data practices are aligned with Malaysia's Personal Data Protection Act 2010 (PDPA). We process only the data we genuinely need, retain it only as long as legally required, and handle subject access requests within the statutory timeframe.
You can request access to, correction of, or deletion of your personal data at any time by contacting epicwin8 support. Marketing preferences can be updated directly from your account settings — no need to contact support to opt out of promotional emails.
Your data is protected, your transactions are secure, and your account is yours alone. Sign in to epicwin8 and get back to what matters — the games.
21+ only. Gambling involves financial risk. Please play responsibly.